Need help with your background check? Click here.

Candidate Support for those applying for courier & delivery roles within the gig economy

The role you are applying for requires you to have the appropriate background and identity checks to ensure the delivery of a high-quality and safe service. Below, you'll find answers to typical questions candidates may have as they go through their screening, along with a video to help guide you through the process. If you’re still unable to find the information you require, please submit your enquiry via the form below and one of our team members will respond as soon as possible.

My Background Check

Yes, if you have been invited to complete a new background check then you will have to submit your information again for this specific request.

We require accurate information to be provided in order to process your background check. If we do not receive correct information, we may be unable to complete your background check. If you think you may have given any incorrect information, please reach out to us via the contact form below.

To reset your password, you’ll need to select ‘Forgot my Password?” on the login page. You’ll then be prompted for your email address for next steps. Please check your junk or spam folders if you haven’t received an email shortly after submitting.

Unfortunately, Sterling is not able to do this.

Please ignore this email if one of the relevant documents has been submitted.

For help with this, please reach out to the company you are applying for.

Next Steps

If we require any missing information, we will contact you directly, so please keep an eye out for any requests via the email account you used when you signed upAlternatively, you can review the status of your background check here.

No. Sterling is never responsible for making a hiring decision. We simply provide the information we find to our clients for them to determine eligibility for employment.

Please login using the email and password you used to sign up for Sterling:

You will be informed by the company requesting the check when your background check has been completed.

Your background check will take approximately 10-12 days to complete.

Post Office

This process is explained in detail within the barcode email you have received along with the required documents for the role.

Payment may be required for some checks. Where this is the case, the payment may be made at the Post Office.

Some checks will require document verification at the Post Office. Finding a participating branch is easy. Please visit and choose the service ‘In Branch Verification Service’.


Upon request, an individual will be informed of the existence, use, and disclosure of his or her personal information and shall be given access to that information, except where it is not permitted by law. Should Sterling receive a request relating to a background check conducted on behalf of a client, Sterling, as a data processor, will notify the client (the data controller) and seek direction on how to handle the request. For full details regarding access to personal information, please see our privacy statement. To contact us with questions relating to your personal data, please email

Additional Questions?

If you can’t find the answer to your question above, you can reach the Sterling team via the contact form on this page or by contacting Sterling on: +44 (0)2087 410000, Option 2 (Business Hours: 8AM – 6PM UK time)

Candidate Guidance video

For most people, having your background checked by a potential employer doesn’t happen often and so it may feel a little unfamiliar. Our short video explains why you are being asked for a background check and what is involved.
View accessible version

Have more questions about your background check?

If you can’t find the answer to your question above, you can reach the Sterling team via the contact form below: