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Candidate Hub

Are you a job candidate with questions about your background check?
We’ve got answers!

If you’re applying for a courier or delivery role, you may find this FAQ more suitable.

While our clients partner with us to manage their pre-employment screening process, one of our additional objectives is to provide a straight forward experience for the candidate and support them through this part of the application procedure. If you can’t find the answer you’re looking for here, you may wish to check out our videos explaining the background check process and what you can expect.

I’m looking to join the NHS Professionals Covid-19 Vaccination Team and have a question about my background check.

Please visit our candidate support page for those joining the Covid-19 Vaccination team with dedicated FAQs, guidance videos and contact form.

I’d Like to Discuss my Background Check

If you can’t find the answer to your question below, you can reach the Sterling team via our contact form or by calling us on +44 (0) 2087 410000 Option 2.

Why Are You Being Asked for This Information?

Employers have a duty of care to check the backgrounds of prospective employees for the sake of their business, staff, clients and, in some cases, the public at large. For the employer, such checks provide the information necessary to make well-informed hiring decisions – information which can reduce the expense of re-hiring, re-training and avoid the possible reputational damage. For the candidate, it provides a straight forward opportunity to give background information to a prospective employer and potentially fast-track the application process.

What Is Econsent?

If you’re a candidate and you have found yourself here on the Sterling website, the chances are that you have received an email asking you to complete your details as part of an application process. Our eConsent system is the online platform where candidates can submit information relating to career history, educational and professional qualifications, contacts for references, and upload documents and I.D’s to support applications. Once completed, the eConsent form is submitted direct to the employer who will receive candidate information in one easy to view document. As part of the submission process candidates will be asked for their digital signature – Sterling will not complete any services without the written consent of the individual concerned

How Secure Is Your Information?

All personal information is stored securely by Sterling. Once candidate details are received and a background check has commenced, access to information is restricted to end-users in accordance with the Data Protection Act 2018. Information is stored and maintained for a period of time as required for privacy legislation, audit purposes, and client requirements.

Accessing Your Data

Upon request, an individual will be informed of the existence, use and disclosure of his or her personal information and shall be given access to that information, except where it is not permitted by law. Should Sterling receive a request relating to a background check conducted on behalf of a client, Sterling, as a data processor, will notify the client (the data controller) and seek direction on how to handle the request.

For full details regarding access to personal information please see our privacy statement.

To contact us with questions relating to your personal data, please email

Where can I find training or refresher materials to help me use the Backcheck screening platform?

Sterling customers can access a series of helpful training videos here.

How can we help you?

Have a question or need help with your background check? Please review the candidate FAQs above before clicking the option that best describes you.