Screening candidates and conducting referencing in-house was challenging for Hiscox HR administrators from both a time and resource perspective. They spent a significant amount of time chasing references and maintaining relationships with the Disclosure and Barring Service (DBS). They had particular difficulty retrieving academic references around university holidays. Hiscox asked candidates to bring in their qualifying certificates to make up for this gap, but some candidates were unable to retrieve the documents, which caused delays. It became clear that there must be a more efficient long-term solution for the company to conduct employment references.
After considering many screening vendors, Hiscox chose Sterling to conduct referencing and take over relationships with DBS on its behalf. Now, after selecting a final candidate for a position, an Hiscox HR administrator logs in to Sterling’s easy-to-use portal to update the candidate profile and upload the candidate’s CV.
Sterling takes it from there:
- Contacting the candidate to complete the details
- Retrieving the candidate’s references
- Emailing the final report to Hiscox
The HR administrator can sign in at any time to check the status of a screening.